FAQ

What happens if my plane is arriving early or late?
No need to worry, an City Wide Livery agent will track and monitor your flight’s arrival. An City Wide Livery agent receives up to the minute flight data through our Flight Tracking Software to ensure an City Wide Livery chauffeur will arrive at the exact time of your arrival.

Where do I meet my Chauffeur for Airport pick-up?
Each terminal at Boston Logan Airport has a designated Limo Stand. There you will find your chauffeur waiting and holding a sign with your last name.

What is VIP Meet & Greet service?
At Boston Logan Airport chauffeurs are not allowed inside terminals, so we strongly recommend a VIP Meet + Greet agent to greet you at your baggage carrousel and assist with your luggage and then escort you to your chauffeur and vehicle. This will be an extra charge of $45.00

How much of a grace period do i have to meet the Chauffeur on my Flat Rate (Point to Point) or Airport Transfer?
City Wide Livery allows 30 minutes grace period on Point to Point (flat rate) airport transfers from the time your plane arrives at the gate, which allows you to collect your luggage and meet your chauffeur. In the case that 30 minutes is exceeded then there is a charge of $1.00 per minute. If the pickup is at your residence, office or any other location besides the airport the the grace period is 15 minutes.

How does City Wide Livery charge for their services?
City Wide Livery has a simple standardized rate for all its chauffeured vehicle transportation. There are two types of jobs we provide, “flat rate transfer” and “as directed hourly”. For flat transfer rate is: Flat Rate (point to point) + suggested gratuity. For hourly trips the rate is: Hourly rate x hours (as directed) + suggested gratuity.

Do City Wide Livery vehicles have hourly minimums?

Yes, please inquire by calling our office at 617.594-4479

What is your cancellation policy?

  City Wide Livery has a 24 hour cancellation policy. In the case that 24 hours notice was not given, the client is responisble for a cancellation fee.Please note that for all Motorcoach reservations, the cancellation policy is not the same and we ask that you please call our reservation staff to get specific details.

How can I get a receipt?

If you have an account with us then we will automatically email you a receipt after each reservation.You may also choose to give us a call or email us and we can then send you a copy of your receipt via email, , or mail. Lastly, you may choose to go online and retrieve a receipt you have an account with us.